Shipping policy

  • Orders are processed within 1–2 business days after payment confirmation.
  • Delivery times vary by location, typically 3–7 business days within Pakistan.
  • Customers must provide accurate shipping details; incorrect information may delay delivery.
  • Shipping is handled through trusted courier partners to ensure safe and timely delivery.
  • Tracking information is provided once the order is shipped.
  • Dubai Gems is not responsible for delays caused by courier companies or unforeseen events.
  • Any damaged, lost, or incorrect items must be reported within 3 days of delivery.
  • In case of verified shipping issues, we will provide a replacement or refund according to our Return & Refund Policy.
  • Shipping charges, if any, are clearly mentioned at checkout and are non-refundable.